Sending invoices via email

1 votes

I noticed in sending emails to my customers that it marks the invoice as "sent" even if the email failed because of an invalid email address. It seems to me that if the email failed, the email is not yet "sent". The Invoiced system knows the email failed, so why would it move to "sent" status?

Not planned Suggested by: Adam Cookerly (28 Aug, '20) • Upvoted: 28 Aug, '20 • Comments: 1

Comments: 1

09 Oct, '20
Jared King Admin
Due to the asynchronous nature of email we do mark an invoice as sent immediately even though we do not know if it has been successfully received by the recipient. If a bounce does make it back to our system that we can attribute to a specific invoice (often not the case) then it will be marked as not sent. In most scenarios your invoices would continue to have a "Sent" status if there was a bounce. The sender should get an email notification when there is a bounce.