Need notifications for messages received in inbox

7 votes

There is a feature and default setting where customer responses to email reminders go to an inbox. But there doesn't appear to be any way to know that there are messages in the inbox without going there to check it ... and that assumes you know to check. There is no flag, star, count icon, etc. in the app for unread messages. And there does not appear to be a way to set up notifications about new messages.

If messages in the inbox is the default / recommended setting, then there has to be a way to know to look at it.

Done Suggested by: Bryan P (07 Oct, '20) • Upvoted: 14 Dec, '21 • Comments: 8

Comments: 8

07 Oct, '20
Alison Wallace Merged
It would be helpful for users to see a badge, counter and/or slack notification when customers reply to the inbox.
09 Oct, '20
Jared King Admin
"Add notifications for replies sent to the Invoiced inbox" (suggested by Alison Wallace on 2020-10-07), including upvotes (1) and comments (0), was merged into this suggestion.
07 Jun, '21
Jeremy Treister Merged
if billing contact simply replies to Invoiced email, it creates an Inbox message. Nobody on team is notified of this.
23 Jun, '21
Allyson B
It would be more useful if the notification went to the account owner.
06 Jul, '21
Jared King Admin
"notify team of new inbox messages" (suggested by Jeremy Treister on 2021-06-07), including upvotes (1) and comments (0), was merged into this suggestion.
13 Jul, '21
Charles C. Cage Merged
We really need the option to receive email notifications of replies to email invoices. Most customers simply reply to their email; they do not bother to go to the invoice and use the "Have questions?" link. As a result, we can receive email notifications of most any activity on an invoice, but the one thing we can't receive an email of is . . . an email. Why not just have the system send email responses automatically to our email from which it was sent? Or at the very least have the option to have them sent?
15 Jul, '21
Jared King Admin
"email notifications" (suggested by Charles C. Cage on 2021-07-13), including upvotes (1) and comments (0), was merged into this suggestion.
21 Dec, '21
Jared King Admin
This is now available! We have designed a new notification system from the ground up. If you want to adopt it simply go to your notification settings and click the upgrade button to convert your account to the new notification system.