Allow invoices to be sent to autopay customers

1 votes

Apparently in order to "Avoid Confusion", invoices aren't sent to customers with autopay set up and a payment method on file, although you can send receipts. Customers often like to get both and if they were both received at the same time or within minutes of each other, then there would be no confusion. Customers usually want copies of their invoice to add to their accounting software. Not sending the invoice for their charge triggers them to reach out asking why they didn't receive it. At least give us the option of whether we want to turn this on or off.

Not planned Suggested by: BryanP (16 Nov, '20) • Upvoted: 16 Nov, '20 • Comments: 2

Comments: 2

23 Nov, '20
Jared King Admin
This shouldn’t be needed because the payment receipt email contains a copy of the invoice as a PDF attachment, even with AutoPay. As long as you have payment receipts enabled this should be covered.
24 Nov, '20
Bryan P
"Shouldn't be needed" and regularly asked for are different questions.