Correct Inv# Pushed through authorize.net email notification
This has been brought up to you directly, however, it was suggested that I submit this via feature request.
When a payment is made via CC (our gateway is authorize.net), our invoice # is not posted in the correct field of our payments. It should show up in the invoice# field of the email notification so we could search CC payments by our invoice # in authorize.net should we need to. Also, I feel that this is the reason why other invoices #'s on a single payment are not being pushed through the notifications.
I've reached out to authorize.net for guidance where I was agreed with. They suggest that your office review https://developer.authorize.net/. Additionally, they were curious as to where the # that is located in the Invoice# field comes from and how it's generated on your end.
Comments: 1
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22 Mar, '21
Jared King AdminThere are 2 values passed to the payment gateway in order to help with reconciliation. There is the invoice number which is in the description. This contains the customer-facing invoice number. We also include the ID of the invoice object in order to help you more easily locate that record on Invoiced. This is the internal ID and would not match the invoice #.
What Authorize.Net calls the "Invoice #" is really the ID of the invoice.
Unfortunately we cannot pass in the full list of invoices that are being paid to the payment gateway because there is a limited amount of information which could be passed in through the description field. Therefore we only pass in the details of the first invoice that is being paid if multiple invoices are being paid.
I hope this helps!