Automatic response to customer messages in the customer portal
3
votes
When a customer comments on an invoice or asks a question in the customer portal, the system flags the invoice as needing attention but doesn't provide the customer any response. Also - the user interface design looks a lot like a live-chat window, which could confuse or frustrate some customers. It would be helpful if we could build an automatic response into this window to help set expectations for response times or share additional resources for the customer.