Per-plan discounting for subscription addons

34 votes

Our subscriptions leverage a number of add-on modules. Our pricing model for some of these modules involves discounts for when customers purchase multiple modules (e.g., 50% off for module 2 and 75% off for module 3). Unfortunately discounts can only be applied to the entire subscription, not to the individual plans within it.

Done Suggested by: Lorne Liechty (27 Sep, '19) • Upvoted: 16 May, '22 • Comments: 28

Comments: 28

19 Oct, '19
Daniel Carrion
This would be handy. At the moment we're having to discount the entire subscrition. I understand that the system allows discount for individual items on a one off invoice so not sure why subscriptions don't support it.
11 Nov, '19
Shomari
Yes, this would welcomed feature. We currently create custom plans when customers have special pricing.
18 Nov, '19
Daniel Carrion
I think if this goes planned you might as well code up the ability to adjust the per line item rate/price as well as discount.

I've learnt using Invoiced for 3 months that the binding to existing plans to plans applied to the subscription is quite decoupled. This combined with the ability to query subscription pricing would be quite a powerful feature: https://feedback.invoiced.com/suggestions/64706/show-existing-subscription-plan-and-addon-prices-via-api
07 Feb, '20
Daniel Carrion
This is now causing an issue for us. We leverage discounts heavily on per module basis and maintaining different plans and items to achieve this or oddball discount % across the entire subscription is proving unruly. Especially given how we sync invoices to Xero and rounding involved.
07 Feb, '20
Heather
Xero can do this. Line item discounting or pricing adjustment is very common in a sales cycle. Having to create new plans or items to support this "business as usual" activity is tedious. Your help here would be most appreciated in continuing to make Invoiced our preferred solution.
08 Feb, '20
Zane Francis
No matter how much you tell the sales guys the contrary, there are always discounts to get a deal across the line
05 Apr, '20
Daniel Carrion
Just checking in on how this one is going. We're still seeking this feature in the form of discounts and/or price overrides.

It's possible to get around this by switching plans back and forth but it's resulting in a nasty visual bug that needs to be fixed.
30 Apr, '20
Daniel Carrion
Could we please get an estimate on when this is likely to be implemented?
15 May, '20
Michael Johnson
Just starting out with Invoiced and found this one as a roadblock for us also. Creating new plans seems to be the only option but it's impacting our reporting on those plans to see the average MRR. Would be great to be able to discount a line on a subscription or adjust the pricing the same as you can on individual one off invoices.
19 May, '20
Daniel Carrion
Could we please get an update as to where this is at thanks. We are still running into this.
17 Sep, '20
Paul Howard
Any further update on when this may be planned?
11 Oct, '20
Daniel Carrion
Can we plase get an update on where this is at? This is becoming unruly for us.
20 Oct, '20
Daniel Carrion
Is someone monitoring this. Could someone please confirm when we can expect this available?
02 Nov, '20
Daniel Carrion
Any further update on this?
23 Nov, '20
Daniel Carrion
Could someone from the Invoiced team please provide a realistic ETA on this. We need to know when it's actually happening.

Planned status with unknown estimate completed date does not help us at all.

Please respond to your customers on this one, please!
23 Nov, '20
Jared King Admin
Daniel, unfortunately we do not provide dates for new functionality to be available. We are able to instead reach out to you once this functionality is available on Invoiced. Thank you for your patience!
01 Dec, '20
Daniel Carrion
I am hoping you will allow us to test this in Sandbox before it goes into prod. A big thing for us is being able to override the price/rate and not just apply per line item discounts. Similar to what you allow in individual invoices.
11 Jan, '21
Daniel Carrion
Any chance this is close by? I assume in 2021 there is probably new roadmap in play and this appears somewhere on it.
15 Jan, '21
Daniel Carrion
We really need this feature for successful implementation of a project that is now overdue.

Our staff continue to make mistakes changing plan prices back and forth to workaround and are chosing the wrong plans when doing so.

Inability to override the price means we have to implement logic to create multiple plans per customer, which doesn't make sense. You already allow rate overrides for individual invoices and underneath you allow changes to plans (since customer existing plans are never affected by a plan change in settings anyway).

We're asking for something that so many other platforms already allow. I'm not sure why it is taking so long nor why we're not given indication on when we might see this. I see posts on LinkedIN on features that are so far outside of the core of your application and this continues to get no traction. It's disappointing.

Please add some priority to this feature and let us know when we can start testing.
16 Mar, '21
Daniel Carrion
Could we please get an update regarding this feature request?
06 May, '21
Daniel Carrion
Any update on this?
19 May, '21
Jared King Admin
"Per plan rate override for subscriptions" (suggested by Daniel Carrion on 2019-11-18), including upvotes (7) and comments (0), was merged into this suggestion.
30 Jun, '21
Daniel Carrion
Could we get an update on this please?
27 Jul, '21
Jared King Admin
We are pleased to announce that this much-anticipated feature is now here!! You can now more easily create subscriptions with variable pricing without creating a new plan for each customer / price point.

The way that it works is that you can create one plan with the pricing mode set to "Custom". When using that plan in a subscription you will have to enter in a price instead of quantity. You will need to create a new custom priced plan for each billing interval you plan to use (i.e. monthly, quarterly, yearly).

Thank you everyone for all of the feedback and encouragement!
28 Jul, '21
Paul Howard
Well this is not what I had in mind. Why cant we just add them in on a per line item basis from a picker !!
29 Jul, '21
Daniel Carrion
This is NOT resolved/done. We should have been able to just add existing items and override the price (I provided examples in a document I sent).

1. The plans need to have a default price to reduce human error , reduce human time having to look up default price / select different item and so integrated software doesn't need to maintain its own list of default prices and at the same time allow for overrides.

2. You would ideally be able to use existing plans / items so we don't have more duplication and accounting issues.

3. Need to be able to specify a quantity per line item for these. E.g. 4x Users at $45 each adjusted/overriden as 4x Users at $25 each as staff member is setting up or editing subscription. Not possible with the way you've implemented.
29 Jul, '21
Jared King Admin
Thank you everyone for the feedback. We did consider many of these points in the design and due to the trade-offs decided not to incorporate it into the custom priced plans. We're sorry if this update has fallen short for you. Here is some feedback on these suggestions:

Default price - By design custom priced plans do not permit a default price. We will reconsider this for a future update.

Existing plans - You can edit an existing plan and set the pricing mode to "Custom". You will then need to modify any subscriptions using that plan with an amount.

Quantity - We've intentionally left out quantity as a parameter for custom priced plans as it adds unwanted complexity. Unit pricing requires that you select the "Per Unit" pricing mode. A new plan is needed each unit price point.

Overriding plan price - This would cause issues for some businesses if the established pricing could be overridden.
29 Jul, '21
Daniel Carrion
In response to the points above:

Default price - They should absolutely support a default price. Keep it consistent with your existing mechanisms.

Existing plans - The suggestion to change plans and then go update subscriptions is work for us to get less features and miss critical functionality.

Quantity - This suggestion doesn't work. Why would we manage complexity of price point per variation of quantity? I can't believe you left this out because of complexity.

Overriding plan price - Some businesses not wanting this is an excuse. Have a boolean for if override is allowed.

Please consider this unresolved for us. Very dissapointed.